Frequently Asked Questions

ARE THEY AN AUTHORIZED TECHNICAL DEALER?

Technical dealers have access to the full line of Pelican-Hardigg cases and accessories, know the strengths of each for different industrial and commercial applications and have the capabilities to fulfill high-volume orders. They can offer informed advice on what case will prove best for your application — even whether a custom case design might be your best option.

ARE THEY FOAM EXPERTS?

Polyethylene, polypropylene, polyurethane, and other protective foams all behave differently. The best partners have the expertise to identify the foam that will perform best to cushion and protect your application.

WHAT ARE THEIR TYPICAL LEAD TIMES?

You must consider the scale of your needs and your timeline. Look for a partner with extensive inventory who can guarantee the ability to meet your demands on short notice.

CAN THEY PROVIDE ONGOING SUPPORT?

Some Pelican Case partners offer additional support, such as training, technical support, and warranty service. This can be especially helpful if you are using the case for a critical application, such as military or industrial use.

DO THEY HAVE HOT STAMP EQUIPMENT AND CAN STAMP TO YOUR DESIRED VOLUME?

Specialist dealers can offer hot stamping that allows you to brand your case with company name or logo.

DO THEY HAVE HOT STAMP EQUIPMENT AND CAN STAMP TO YOUR DESIRED VOLUME?

Specialist dealers can offer hot stamping that allows you to brand your case with company name or logo.

ARE THEY ISO CERTIFIED?

Pelican adheres to ISO quality standards. It makes sense to match that with a dealer that is also committed to consistently providing defect-free, custom industrial packaging products and services and has been externally certified to possess the systems and processes in place to make it happen.

CAN THEY MEET GOVERNMENT CONTRACTING REQUIREMENTS?

The US Federal Government sets out certain standards — ITAR and NIST SP 800-171 in particular — for manufacturers operating within supply chains tied to government contracts. Suppliers in these sectors must demonstrate they have adequate security to protect information included in their defense contracts.

ARE THEY PACKAGING ENGINEERS?

You don’t want someone who’s just a distributor. An experienced packaging engineer can be the difference between protection that works, and equipment that arrives at its destination broken. Their expertise can help you balance protective needs and cost, and customize both your Pelican Case and its interior for optimum performance.

CAN THEY DESIGN AND FABRICATE FOAM IN-HOUSE?

An experienced in-house engineering team backed with the latest manufacturing technology allows for greater customization options for your Pelican Cases. Such partners can design and create custom foam inserts that provide a higher level of tailored protection and organization for your equipment and will very likely get it produced with a faster turnaround.

DO THEY HAVE A DELIVERY GUARANTEE?

The packaging industry is notorious for being unable to fulfill shipping commitments. Look for a supplier who will offer an SLA-style shipping guarantee — backed by late penalties — especially if you have hard deadlines.

DO THEY HAVE A DELIVERY GUARANTEE?

The packaging industry is notorious for being unable to fulfill shipping commitments. Look for a supplier who will offer an SLA-style shipping guarantee — backed by late penalties — especially if you have hard deadlines.

CAN THEY PROVIDE CASE AND FOAM REFURBISHING, OR PERFORM MAINTENANCE?

Even Pelican Cases can require maintenance. Look for a partner that can replace latches and O-rings in-house (it’s faster), and can update foam interiors as your needs change.

DO THEY JUST SELL CASES OR CAN THEY PROVIDE SOLUTIONS?

Some dealers only sell cases and offer no additional technical or manufacturing expertise. Some dealers only sell online and its impossible to get advice or support if you need it.

CAN THEY CUSTOMIZE YOUR CASE WITH LOGOS AND STENCILS?

Pelican Cases can be customized with logos and stencils by full technical dealers.